Please visit us only when healthy
If your child shows signs of an infectious illness or is feeling unwell, please postpone your visit to another day.
Home › Visitor rules
Rules for a comfortable and safe visit
Children must wear clean socks and be well. Children aged two and over may stay without a parent only when the admission and supervision conditions are met.
Socks are compulsory
Clean socks are worn in the play area. We recommend non-slip socks. Please check the rules on accompanying adults and footwear covers at reception.
The youngest children must be accompanied by an adult
Children who have not yet turned two must be directly accompanied by a parent or another responsible adult at all times.
Unaccompanied visits from the age of two
Children aged two and over may stay without a parent present, provided the admission conditions are met and the required consent form has been signed. During their visit they are looked after by our staff, the entrance is supervised and the premises are covered by CCTV. The parent or guardian must remain reachable and collect the child as agreed. Details of admission, collection and what happens in the event of a problem are set out in the Terms and Conditions.
Food and drink
Bringing your own food and drink into the play area is restricted under the applicable rules. Special agreed terms apply to birthday parties.
We use the equipment properly
Please encourage children to use the equipment according to their age, abilities and the instructions given, and to be considerate of other visitors.
Special closures: free play may be temporarily unavailable during private parties. Please check the current schedule before you come.