Bambino terms and conditions

This page brings together the terms for visits, bookings, purchases and the processing of personal data. Please read them before using our services.

At the Bambino playground we strive to provide a safe, enjoyable and transparent experience for all our visitors. This document covers all the important information you need to know as a parent or visitor regarding data protection, use of the website, house rules, bookings and video surveillance.

Operator: Epix Group d.o.o., Novi trg 9, 8000 Novo mesto · PE Igralnica Bambino, Otoška cesta 5, 8000 Novo mesto · info@igralnica-bambino.si

1. General terms of use of the website

This website is intended primarily for parents of children who visit or would like to visit the playground, for potential partners and clients, and for all visitors who would like to find out more about our services.

There is no user registration on the website, except when submitting an enquiry or a booking, where you provide your basic contact details.

Although we strive to keep the information accurate, we reserve the right to change the content and we accept no liability for any errors or technical issues (e.g. website downtime or incorrect data).

Copying content (text, images, logos) without the written permission of the site operator is prohibited. All content is protected by copyright.

2. Privacy policy (personal data protection)

We collect and process the following data:

• the child's first and last name,
• parent's/guardian's name and surname,
• email address and telephone number,
• the date and time of arrival at/departure from the playground,
• any special circumstances (allergies, additional warnings, a birthday, and so on).

We use your data solely for:

• handling bookings and sending booking notifications,
• sending notifications relating to your booking and visit,
• keeping a record of visits,
• statistics and improving the user experience.

The data may only be accessed by:

• authorised persons within Epix Group d.o.o.,
• contract processors (e.g. the maintainer of the booking system, the provider of the notification system, accounting).

All of the above are bound to protect your data.

Data retention period: a maximum of 4 years after your last visit or the completion of the service (unless the law provides otherwise).

Your rights: access, rectification, erasure, portability, restriction or objection to processing on substantiated grounds. You can send your request to info@igralnica-bambino.si or by post to: Epix Group d.o.o., Novi trg 9, 8000 Novo mesto, PE Igralnica Bambino, Otoška cesta 5, 8000 Novo mesto.

3. Cookie policy

Our website uses essential and functional cookies or browser storage (for example, to remember your chosen language and your consent) as well as cookieless analytics (Cloudflare Web Analytics) to measure visits. Cloudflare Web Analytics sets no cookies, collects no personal data and does not track across websites; we do not use advertising trackers (such as Google Analytics or Meta Pixel) or third-party cookies.

Because we do not use any consent-requiring trackers, we do not interrupt you with a cookie banner on your first visit. If we ever introduce such technologies, they will only be activated after your consent; you can find the details in the Cookies section. You can change your settings at any time.

4. House rules of the Bambino indoor playground

For the comfort and safety of all our visitors, the following rules apply:

• Children must be healthy and show no signs of illness. Staff may refuse entry if they suspect a child is unwell.
• Aggressive, disrespectful or unsafe behaviour by children or parents is not permitted. If warnings are repeated, the child will be removed from the play areas, accompanied by their parents, for the safety of everyone else.
• We accept no responsibility for a child's personal belongings (e.g. toys, phone, jewellery, clothing).
• The child must be ready to visit the playground independently, without their parents present, unless the event has different conditions. This does not apply to children aged 0 to 2, where an accompanying adult guardian/parent is required.
• A specific time slot applies to every party booking. Late arrivals and extensions are not automatically possible unless agreed otherwise with the management before the event.
• Instructions given by the Bambino staff in charge must be followed.
• All play equipment is certified and complies with the standards for indoor children's playgrounds. We inspect, clean and maintain it regularly. All play equipment is insured and certified to the CE 1176 standard for indoor children's play equipment.

5. Booking and cancellation terms

We accept bookings via the online form, by email or by phone. Bookings are only possible for private hire of the whole playground, birthday parties, events and other similar occasions, as well as for the Bambino Lab classroom, where booking in advance is compulsory.

Cancellation more than 48 hours before the event is free of charge (any deposit paid is refunded in full). For cancellations less than 48 hours before the event, a cancellation fee of 50 € applies. Rescheduling to another available date is free of charge.

Payment can be made in cash or by card on site, while for larger events the provider (Epix Group d.o.o.) may require an advance payment.

In the event of force majeure (e.g. a child falling ill), please let us know as soon as possible. We will arrange a new date with you individually.

Epix Group d.o.o. reserves the right to cancel a booking for safety or technical reasons, and we will notify parents in good time.

6. Video surveillance

We use video surveillance at the Bambino playground for the following reasons:

• ensuring the safety of children, employees and property,
• supervision of activity in the playground,
• providing evidence in the event of an incident or breach of the rules.

There is no video surveillance in the toilets. Notices about recording are clearly displayed at the entrance to the playground. Recordings are kept for 30 days, and exceptionally for up to 1 year in the event of an incident.

Legal basis: legitimate interest under point (f) of Article 6(1) GDPR and the Slovenian Personal Data Protection Act (ZVOP-2). For further questions about video surveillance, please write to info@igralnica-bambino.si.

7. Bambino Lab (classroom for learning and support sessions)

The Bambino playground is also home to a specially equipped, soundproofed Bambino Lab classroom, intended for lessons, one-to-one sessions and smaller creative or educational workshops. The following terms apply to the use of Bambino Lab:

• Visits are possible by prior booking only.
• When booking, parents provide: the child's name, the preferred time slot, any special needs or requests the child may have, and contact details.
• The information you entrust to us is handled in line with our privacy policy and is not passed on to third parties without your express permission.
• All activity leaders are qualified and committed to protecting personal data and following professional guidelines.
• The classroom is equipped in line with safety standards and is disinfected and cleaned regularly.
• Users must respect the timetable and follow the instructions of our staff.
• In the event of a delay, absence or any unexpected circumstances, please let us know as soon as possible.
• Epix Group d.o.o. reserves the right to change the date or cancel for health, safety or technical reasons.

For more information or to make a booking, please write to info@bambino-lab.si.

Declaration of liability

I declare that I am signing this statement in my own name and on behalf of all children whom I am accompanying as an adult or whom I have brought to the Bambino children's playground, regardless of whether I am their parent or legal guardian. I confirm that all the provisions set out below are binding on me and on all children in my care.

By signing, I confirm that:

• I am familiar with the rules on the safe use of the equipment and on conduct in the Bambino children's playground, which are clearly displayed at the entrance, inside the playground and on the individual pieces of play equipment;
• I am personally responsible for informing the children in my care of all the rules and safety instructions;
• I will follow the instructions of the Bambino staff, both written and verbal, and I am aware that in the event of a breach the staff may remove me from the playground with no right to a refund of the admission fee;
• I visit the Bambino children's indoor playground voluntarily, on my own initiative and at my own responsibility, being aware of the possible risks involved in using the play equipment;
• I am aware that using the play equipment involves an increased risk of injury (e.g. bruises, grazes, sprains, fractures or other serious injuries) and I fully accept that risk;
• neither I nor the children in my care have any illness, physical limitation or condition that would pose a risk when using the play equipment (including epilepsy, severe allergies, balance disorders, sensory sensitivity, pregnancy or other serious health problems);
• I undertake to use the play equipment responsibly and in a way suited to my own abilities, and not to use it if I am in any doubt;
• I am not and will not be under the influence of alcohol or other psychoactive substances during my visit to the playground;
• in the case of birthday parties, I will inform all parents or guardians of the children I invite or accompany about how the event will run and about this declaration in advance, and invite them to sign it;
• I will not allow any child to enter without the consent of their parents or legal guardians;
• I agree that the operator may permanently bar me from using the playground in the event of serious breaches of the rules or of endangering the safety of other visitors;
• I understand that, despite supervision by the staff and compliance with the rules, it is not possible to rule out every danger, and I therefore fully accept that risk;
• I am signing this declaration voluntarily and of my own free will, and I confirm that I have read and understood everything stated above and accept it in full;
• I confirm that all the personal data provided is accurate and that the signature on the declaration is my own genuine signature;
• this declaration is valid for one year from the date of signature and remains in force for every subsequent visit during that period, with no need to sign it again;
• if I do not revoke this statement in writing at my first subsequent visit after one year has passed, it remains valid indefinitely;
• should the state of health of myself or of the children I am accompanying change, I will inform the staff before entering the playground;
• I understand that completing this declaration is an essential condition for entry to the Bambino children's playground;
• by signing this statement I fully release the operator Epix Group d.o.o. (operator of the Bambino children's playground) from liability for any damage or injury that may occur while using the play equipment. In cases where a full release from liability is not possible by law, I agree that the operator's liability is limited solely to the cost of emergency medical treatment;
• I waive any claims or demands against the operator, its employees or contractors arising from accidents or injuries occurring while using the play equipment;
• I understand that the Bambino playground provides a space for children to play and socialise, but that the staff do not take direct responsibility for supervising the children in my care.

The operator of the Bambino children's playground, Epix Group d.o.o., will use the personal data of visitors and accompanying adults solely for the purpose of providing the playground's services and in accordance with the Slovenian Personal Data Protection Act and the GDPR. Data is kept until the visitor withdraws their written consent. Visitors have the right to access, correct and erase their data in accordance with the applicable legislation.