Answers before your Bambino visit
Find information on prices, age limits, visits without parents, birthday parties, reservations and orders.
Free play
How much does admission for free play cost?
30 minutes 5 €, 60 minutes 7 €, each additional hour 5 €, all-day ticket 19 €. On weekdays from 12:00 to 15:00 happy hour applies – an hour for just 5 €. Entry for parents and accompanying adults is free.
How many children can the playground take, and what happens if it is full?
We can accommodate up to 60 children at a time, or up to 70 people including accompanying adults. If the playground is full, visitors wait for a place to free up. You can also secure a place by booking in advance by telephone or email. You can see current occupancy live on the Free play page.
Can we come with a baby under one year old?
Of course. If your baby uses the play areas, admission is charged according to the price list; if they are simply with their parents and do not play, entry is free.
Can a child stay at the playground without their parents?
Yes, for children aged two and over. Our staff look after the children, and parents sign a consent form before the first unaccompanied visit.
Does the playground offer childcare?
We provide partially organised care and supervision during play. Children aged two and over may stay without their parents; parents sign a consent form accepting the terms of the visit. The playground provides supervision within the scope of its services, which does not mean that it assumes full responsibility for every unforeseen event - responsibility is assessed in accordance with the applicable regulations and the agreed terms.
How is an extension charged, and what happens if we are late for pick-up?
If a child exceeds the paid time by more than 10 minutes, a further 30 minutes of play (5 €) is charged automatically. The same applies if parents are more than 10 minutes late to collect their child. You settle the amount at collection. You can follow the visit and play time in the Bambino app.
Do you offer multi-visit packages and how long are they valid for?
Yes: 10 one-hour visits €59, 30 visits €157, 50 visits €229. The packages have no time limit. The same package can be used by several children from the same family - one visit is deducted for each child.
Do you have a monthly or annual pass?
A monthly pass costs 90 € (September-April) or 70 € (May-August). An annual pass costs 490 €, is valid for 12 months from purchase and is tied to one child (it cannot be shared). On purchase, the child receives a Bambino gift.
Can parents stay in the playground?
Yes, admission is free for parents and accompanying adults. Alternatively, you can leave your child (aged two and over) in the care of our team and take some time for a coffee or shopping at Supernova.
Birthday parties
When can we celebrate and how far in advance do we need to book?
We host birthday parties from Monday to Saturday. Slots fill up quickly, so we recommend booking as early as possible - but if a slot is still free, you can book even just a day in advance. Booking takes place through our online system, where you choose your package, any extras and an available slot.
Is paying a deposit compulsory?
No. You can choose between paying a €50 deposit or confirming with a photograph or scan of an identity document and an electronic signature, with no deposit. For cancellations made less than 48 hours before the party, a cancellation fee of €50 applies.
What are the cancellation and rescheduling conditions?
Cancellation more than 48 hours before the booked time is free of charge (we refund the deposit in full). You may also reschedule the party to another available time slot free of charge. For cancellations less than 48 hours in advance, a charge of €50 applies.
Do you cater for children with allergies or special dietary requirements?
Yes. We can adapt the catering to allergies and special requirements (vegetarian, gluten-free and so on). Please let us know as early as possible, ideally when you book. Parties are held in a dedicated area within the playground.
Can the parents of the invited children stay?
Yes, they get in free of charge. However, we recommend letting the children celebrate on their own - that way they relax more easily. With the packages that include entertainment, the entertainer devotes her attention exclusively to the children at the party.
What if more children turn up than we registered?
Additional children are welcome to join; please let us know of any change as soon as possible. A surcharge applies for each additional child according to the package you have chosen.
Can we bring our own decorations, presents, candles or drinks?
Yes, with prior agreement from management you can bring in practically anything. It is important that you let us know and obtain approval. Balloons are not permitted.
Can we bring our own cake with the Start package?
Yes - either your own cake or one ordered through us. For your own cake, a service charge of 20 € applies (cutlery, plates, serving); with a cake ordered from us, the service charge is included. The Start package does not include an entertainer - parents take care of organising and supervising the children in the party room.
When do we need to tell you the final number of children?
As soon as possible, and no later than 24 hours before the party starts, so that we can prepare the food and the room.
What ages are the parties for, and is the entertainment adapted to them?
We organise birthday parties for children aged 1 to 14. The entertainment and activities are tailored to the children's age.
How many children can we invite?
Minimum 10 children (smaller groups pay for 10), maximum 50. You can have the playground all to yourselves with the Custom package from just 15 children, Premium from 20, Zate from 25, Mini from 30 and Start from 40 children.
How do we sign the parental consent forms?
Electronically – when you book, you receive a link to pass on to the parents of the invited children. No printing needed.
Bambino Lab - tutoring and learning support
What tutoring does Bambino Lab offer and what are the prices?
Tutoring in all school subjects and year groups, plus special-education support and learning assistance. A one-to-one lesson (45 min) costs €20, €18 per person in pairs and €18 online; packages of 8/14/20 hours (one-to-one €144/€238/€320). Special-education support €35 / 45 min, initial consultation and diagnostic assessment €50, parent counselling €35, written report €40. After every lesson, the child gets 30 minutes of free play.
What are Bambino Lab's opening hours and how do we book an appointment?
Bambino Lab operates by prior arrangement. Book by phone (+386 30 386 966), using the online form or by e-mail (info@bambino-lab.si). We will arrange a time to suit you.
Nurseries, schools and groups
Do you host organised visits for nurseries, schools and groups?
Yes, for groups of 10 children or more. The price is agreed individually. By prior arrangement we also open the playground for groups before our regular opening hours.
Gift vouchers, benefits and prize promotions
Where can we buy gift vouchers and what can we use them for?
At reception, via our website or by email. You can redeem a voucher for any service - free play, a birthday party or Bambino Lab. Vouchers do not expire.
How does the Wheel of Fortune work?
Spend over €20 and spin the Wheel of Fortune for a chance to win various Bambino prizes.
How does the dm Baby bonus work?
Baby bonus programme benefits are redeemed by eligible dm customers in dm stores.
How does the “Post and win” promotion work?
Post a photo or a story and tag Bambino indoor playground, keeping the post visible for 14 days – in return you receive one hour of free play.
What other benefits do you offer?
Every 10th visit is free, happy hour Mon–Fri 12:00–15:00 (an hour for 5 €), -10% on a hot drink or dessert at Kralj Matjaž, and on their birthday a child gets 2 hours of play free. You can also pay with a Supernova gift card, Supercard and Starcard.
Rules and safety
What footwear is allowed?
Ordinary socks, non-slip socks or clean indoor shoes – for children and adults. We recommend non-slip socks (you can also buy them from us). Bare feet and outdoor footwear are not permitted.
Can a child who is unwell come along, and what about safety?
We advise against visiting if a child is ill. We have a first-aid kit and public liability insurance for visitors; in the event of an injury our staff respond and, if necessary, call for help. The premises are under video surveillance (8 cameras), the play equipment is certified to EN 1176 and cleaned regularly.
Is parking free?
Yes — parking in front of Supernova Novo mesto is free with no time limit.
Can we bring a pet?
No, pets are not allowed inside.
Are smoking and alcohol allowed at parties?
No. Smoking and alcoholic drinks are not permitted in the playground, including during birthday parties and events.
Are we allowed to bring our own food and drink?
Not for free play. For birthday parties, food is included in the Mini package and above; we serve your own cake for a €20 service charge, anything else by arrangement.
Is the playground air-conditioned and heated?
Yes – we have air conditioning in summer and heating in winter. Ideal for rainy days.
About the playroom
When did the Bambino playroom open?
In November 2025, in the Supernova Novo mesto shopping centre. With more than 220 m², it is a permanently open children's playground in Dolenjska; it offers free play, birthdays, organised visits and Bambino Lab.
Where to find us
Supernova Qlandia Novo mesto, Otoška cesta 5 - entrance B, between Pralina and the Simple hair salon. Step-free access, suitable for prams too.
When are you open?
Mon–Thu 12:00–20:00, Friday and Saturday 9:00–21:00, closed on Sunday. During the school holidays Mon–Sat 9:00–20:00. Birthdays by arrangement Mon–Sat.
Which company runs the playground?
The Bambino playground is operated by Epix group d.o.o.
Where can you follow us on social media?
On Instagram, Facebook and TikTok under the name Igralnica Bambino.